Ordering and Fitting Process

Thank you for your interest in J.B. Hill fine handmade custom western boots.  You may order boots directly from our factory!

At this time we have temporarily discontinued custom fittings.  If you would like one of our boot styles you can order it in your standard size.  In order to determine your J.B. Hill Boot size we will need to send out a “fitter boot” (at your expense)to have you verify your foot size before we can start your boot.  If you have an established fit we should have your sizing on file, just give us a call.

 

Boots in stock

Limited “in-stock” boot inventory is available in standard sizes for immediate purchase and shipping.  Please feel free to contact customer service for a list of boot styles and sizes available.

 

Standard delivery

Delivery varies and will be quoted with a more accurate delivery date when your order is placed which starts after the fitting process is completed.

NOTE: due to high demand during the holidays, please be aware that all orders require advanced preparation. In order to guarantee delivery for Christmas, orders must be placed and sized by the first week in August.

 

DISCLAIMER There is no guarantee on color shading and texture which may differ slightly from the boot depicted on the website. Variations occur in electronic transmitted colors and dye lots vary. Realize that all  leather is harvested from actual animals and our leather is not man-made. This may create variations in color and texture. The imperfections and scaring that occur naturally add uniqueness and beauty to the finished leather products. You can request swatches if you have questions on leather textures and colors.

Our boots are custom fit whether it is a standard or custom design. For this reason, completed boots are non-returnable and non-refundable. If there is a problem with the design or fit, we do our best to make adjustments to satisfy our customers.

PROVIDED BOOTS HAVE NOT BEEN WORN OR DAMAGED – Custom boot designs and styles are non-refundable.  Cancellation fees are as follows:

  • 20% cancellation fee on orders before production begins.
  • 50% cancellation fee on standard styles once production begins.
  • No refund on custom designs once production begins.