FAQ

Where can I buy J.B. Hill boots?

Directly from our factory.  Submit a product inquiry form or contact customer service at (915) 599-1551.

How do I get custom fitted?

If you cannot visit us at our store or at one of our shows, our successful fitting program  through the mail will provide you with measuring instructions and fitter boots. We stand behind this fitting process.  If any size adjustments are needed we will be do this for you at no charge.  We can also come to you, please contact customer service for details.

How can I surprise someone with a pair of custom J.B. Hill boots?

If you would like to be able to give a pair of our boots as a gift or surprise.  Just purchase our gift certificate in any denomination.   It can be personalized and sent alone as a certificate or with a fitting package (instructions on fitting, swatches, fitter boots to try on) so there is a gift to open.   This allows the individual that is receiving the gift to be part of the design process.

Can you visit us?

We encourage visits to our factory where you can observe the boot making process. You can also select the leather for your boots along with receive a personal fitting. During the visit we will have you try on boots and take custom measurements if necessary. You will also have the opportunity to personally select the leather for your boots. We are open Monday through Friday 8:00 a.m. 5:00 p.m. Weekend visits are by appointment only.

What style options are available for my custom order?

You are the designer! You may custom design your pair by mixing and matching details of various options such as Leathers, Toe and Heel Style, Stitch patterns, Pull straps, Collars, etc. We will price your boot based on new design details.

Can you make boots from my own hides?

If you want to provide skins or hides to us to produce a pair of boots we will be happy to work with you assuming the hides are of good quality and approved tannage.  The base charge on this is $990.00.

Will my boots look exactly like they appear on this Website?

There is no guarantee on exact color shading and texture which may differ slightly  from the boot depicted on the website screen, because of variations in electronically transmitted colors and dye lots from one batch of leather to the next. You can request a swatch if you have concerns.  Please realize that all these leathers are harvested from actual animals, and that this leather is not man-made, so there will be variations in color and texture. The imperfections and scaring that occur naturally add uniqueness and beauty to the finished leather products.